Troubleshooting
Billing and payment problems
Updated
Here are fixes for the most common billing questions. Everything billing-related lives under Billing in your dashboard.
My card was declined
- Check the card has funds and isn't expired.
- Confirm your bank isn't blocking an online/international payment.
- Try again, or use a different payment method.
My upgrade didn't apply
Payments can take a moment to confirm. Refresh the Billing page after a minute — your new plan and limits should show. If it still hasn't updated, email support with the date and amount and we'll reconcile it.
Where are my receipts?
Receipts are emailed automatically after each payment, and your subscription invoices are available in the billing area. See plans, billing and upgrading.
How do I cancel?
Cancel any time from the billing area. Your plan stays active until the end of the period you've already paid for, then drops to Free — your data stays put.
Note on client payments
Billing here is for your Jotquote subscription. Money your clients pay you goes directly to you via the bank details on your invoices — Jotquote doesn't process your customers' payments. See invoice payment details.
Frequently asked questions
My payment went through but my plan didn't upgrade — what do I do?
Give it a minute and refresh the Billing page, as payments take a moment to confirm. If it still shows the old plan, email support with the date and amount and we'll sort it out.
What happens to my data if I cancel?
Your account stays active on the Free plan after cancellation and your quotes, clients and invoices remain — you just return to the free limits and features.
Still need a hand?
Contact support